Упражнения уровня IELTS по английскому языку. № 47.

Дополните текст ОТВЕТЫ НА ТЕЛЕФОННЫЕ ЗВОНКИ В ПРИЕМНОЙ словами из таблицы. Используйте каждое слово только один раз.
Complete the text with words from the box. Use each word only once.
find give take identify inform hold ask offer


Familiarise yourself with the following instructions before answering the phone.

When you answer the phone, always say the name of the hotel and (1) identify yourself.
If the call is to make a reservation, (2) find
out the caller's name and when she/he intends to stay in the hotel.
Ask the caller to (3) hold
while you check if there are rooms available on the dates requested.
(4) Ask
the caller if she/he has stayed in the hotel before.
It is generally advisable to (5) offer
the highest quality room available first.
When the caller has made his/her choice of room, (6) inform
the caller that the hotel requires confirmation by credit card or in writing.
Remember to (7) take
the caller's contact details unless they are already in the reservations system.
Don't forget to (8) give
the caller a reservation number.

Выберите правильное слово (слова), выделенное курсивом.
Choose the correct word(s) in italics.

(1) We'll wait for you until / after / before / 10 o'clock.
(2) If Oscar comes / came / will come / tomorrow, we'll take his car.
(3) She won't be able to do it if / unless / when / you don't help her.
(4) If / Unless / When / I grow up, I'm going to be a ballet dancer.
(5) I'll expect to see you at 9 o'clock if / unless / when / you call me to change the time.
(6) If you finish / have finished / will finish / your dinner, please help me with the dishes.
(7) We'll go to the movies tonight if / unless / when / there is something good showing.
(8) Peter helps / will help / has helped / you if you ask him.
(9) If / Unless / When / you work harder, you won't get promotion.
(10) If Laura is / was / has been / on time yesterday, why did her boss get so angry?

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